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Frequently Asked Questions
You aren't the only one asking!
FAQ>Phone
- When Calls Go to Voicemail
- Personal Voicemail
- Enable/Disable Call Forwarding
- Record and Activate Temporary Voicemail Greeting
- Delete Voicemail Temporary Greeting
- Customize On-Hold Recording
- Disconnected Calls
- Call Recordings: Call Duration vs. Recording Length
- Integrate Overhead Speakers with your Phones
FAQ>Dashboard
- Why has my data changed after switching to tracking all calls? 🤔
- Looking up a call by Phone Number
- Why is my score changing even when new scores haven't been added yet?
- Can I see everyone that calls my practice using the number on my website or only new clients?
- No Available Appointments
- What if a caller is looking for a service that we do not provide?
- Scheduling Leader Board
- Missing Calls
- "Team Member" Appearing in Leaderboard
- Making Notes in the Dashboard
- How-To: Clear your Cache
- Dashboard Printing Options - Screenshots
- If the Customer Left a Voicemail, is the Recording Available via the UPbook Platform?
- Admin vs. Staff Access to the UPbook Dashboard
- New Client Rebooking Opportunities
- What is the "When Are We Missing Calls" Section?