Knowledge Base

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Knowledge Base

Frequently Asked Questions

Frequently Asked Questions

You aren't the only one asking!

Make Outbound Calls from Mobile Phone

VoIP System Active Line

Connecting VoIP Phones with Computers

Internet Speed Requirements for UPbook

Receive fax with UPbook

Send fax with UPbook

FAQ>Phone

When Calls Go to Voicemail

Personal Voicemail

Enable/Disable Call Forwarding

Record and Activate Temporary Voicemail Greeting

Delete Voicemail Temporary Greeting

Customize On-Hold Recording

Disconnected Calls

Call Recordings: Call Duration vs. Recording Length

Integrate Overhead Speakers with your Phones

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FAQ>Dashboard

Why has my data changed after switching to tracking all calls? 🤔

Looking up a call by Phone Number

Why is my score changing even when new scores haven't been added yet?

Can I see everyone that calls my practice using the number on my website or only new clients?

No Available Appointments

What if a caller is looking for a service that we do not provide?

Scheduling Leader Board

Missing Calls

"Team Member" Appearing in Leaderboard

Making Notes in the Dashboard

How-To: Clear your Cache

Dashboard Printing Options - Screenshots

If the Customer Left a Voicemail, is the Recording Available via the UPbook Platform?

Admin vs. Staff Access to the UPbook Dashboard

New Client Rebooking Opportunities

What is the "When Are We Missing Calls" Section?

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