What information is each graph based on in where are we missing calls?
This section shows you when your calls are not being answered by your front desk team and are being unanswered or result in a busy signal. This will help you with staffing and scheduling because you will be able to see at a glance when are your busiest times.
How are these number calculated?
Calls by Day - This graph shows you a 45 day daily history of how many calls are being missed or answered.
Calls by Hours - Shows you on a 45 day rolling period the average of your most populate times of the day a call is being unanswered.
Call by Day of the Week - Shows you on a 45 day rolling period an average of your when the most calls by day are being unanswered.
