Why do it need Answers?
Every call to your practice is a potential revenue opportunity – it may be a new client looking for a veterinarian, an existing client looking for an appointment, a bag of dog food or a prescription refill. Whatever the reason for the call you want to make sure pet owners know you are listening and are ready to meet their needs because studies show:
92% of people who call a local business but do NOT get through to a live person
LEAVE A VOICEMAIL & WILL
CALL BACK!
And to complicate things further there’s now another layer to missed calls these days...eroded client loyalty. COVID-19 means uncertainty, so if a client calls and does not reach a person (no one picks up or the call just goes to voicemail) they may conclude you’re closed for business - potentially indefinitely - which could lead them in good faith to try another practice... ...and once this happens the client may be lost for good. You’ve worked too hard to build your client base all this time to have it be dismantled just because no one is answering your phones! The solution? Make sure under all circumstances that clients know you are there for them...
IMPROVES REVENUE...& RELATIONSHIPS! NOW YOU CAN:
✓ Rest assured the UPbook Answers team is
that warm caring voice that elevates client service and maintains those relationships when your team can’t be there...we are your backup Front Desk!
✓ Let our highly trained UPbook Answers
customer service specialists ensure you turn missed calls into new revenue!
✓ Relax knowing that Pricing is based only on usage...if the UPbook Answers team does not answer calls there is nothing to pay! Those calls they do capture though will have huge ROI!
We are accelerating the launch of this service to help you provide coverage during COVID-19.
The impact of missing client calls and losing revenue is always there but is all the more pronounced by today's current operational challenges...
Curbside service for instance - it ties up phone lines and requires your Front Desk team to leave the building often...
...and in the event of a staff reduction or quarantine your front desk could be out of commission altogether!
All of this leads to more missed calls, disrupted new & current client relationships – & unnecessarily lost revenue!
Why not make sure every call results in a meaningful interaction with a live person and that everyone who calls gets what they want...we can answer rollovers during business hours when no one picks up or when your team are off-site after hours when the clinic is closed...
Let UPbook Answers keep those relationships strong and that revenue coming in!
Speak with a UPbook ANSWERS specialist right away about how we can help capture at least $65,000 in otherwise unclaimed missed call revenue for you too!