In order to score and listen to your team's calls, there is a legal requirement for them to be notified that they may be recorded and agree to it.
Upon beginning the program, we will provide an electronic consent agreement for the Practice Owner to sign, stating that they have informed their team members about the recording of calls.
When team members login to the Dashboard the first time, they will provide their initials to let us know they are on board.
If you would like to have something on paper for your team members, let us know. We can help you with that!