What if you are booked for the dates the caller is looking for an appointment - whether it is sick or wellness? Will this be a missed opportunity?
Yes - it will. You weren’t able to secure the appointment and this will give you a chance to follow up with the caller in case there is an opening. For a sick visit that you could not accommodate, this will give you the opportunity to call back, check on the patient's health, and see if the caller was able to find care for the issue.