The New Client Scheduling Rate by Team shows you the booking rate of your front desk team on a rolling 30 day period. We are using a 30-day time frame to capture your team’s consistent performance of their call handling skills.
Because the data is rolling, it is so important to check it regularly as calls come into the data set as well as come off daily!
You will want to celebrate your team's successes and keep an eye out for drops that will happen.
One simple tip to increase your overall score would be to check out the "Rebooking Opportunites" section to capture the clients you may have missed the first time.
