Isn't teamwork great? I give you the 101 on missed calls, and you give me internal happiness with your front desk success!
Alright, learning caps on!
The "When Are We Missing Calls" section can get confusing because it is based on a 45 day rolling period of all incoming calls from your website - new client calls and existing client calls. It is meant to give you a snapshot of when your team did not answer the phone. Your Dashboard will display which day a call was not answered on a daily basis.
The 'Calls by Hour' section is based off of 45 days of data to show you which block of time is mostly unanswered and also shows you the busiest phone time for your front desk team.
The 'Calls by Days of Week' section works the same way - it shows you when your most frequent missed calls are occurring and also your busiest phone days of the week.
'When Are We Missing Calls' can be used as a great scheduling tool for you to know when your busiest days and times are. It can help you figure out the types of employee availability needed to ensure you get those calls answered, and those appointments booked!
If you are concerned about your number of missed calls, we can do some brainstorming to decrease those numbers. Have no fear, your UPbook Specialists are here!
