IVR explained
IVR stands for Interactive Voice Response and is commonly referred to as your phone tree. With your UPbook system, you have a Level 1 IVR (Press 1 for New Client, 2 for Existing & 3 for other) and an optional Level 2 IVR, which is fully customizable to your needs. Callers that press 2 or 3 will be presented with your Level 2 IVR.
There are a handful of options for each keypress on your Level 2 menu including:
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Ring specific phones
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Choose a unique ringtone
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Display text on desktop phones
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Play recorded message with instructions
- Forward to a different phone number (ie; mobile phone)
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Send to specific voicemail with unique greeting
If your UPbook phone system has a smart auto-attendant system in place, only unrecognized callers will be presented with the level 1 menu (1 for New Client, 2 for Existing) and then we track the number to present them with just your greeting and optional level 2 the next time they call. Here is an example to show you a possible level 2 menu. Email us at support@upbook.com to migrate to the Smart Auto-Attendant if you are not using this feature currently.
Once you define your level 2 menu, we'll work together on the scripts for the recordings and then either someone on your team can record each one or you can make a recording request on our site for a one time $10 fee.